wunbd's Privacy Policy

wunbd is a trusted online casino and betting platform in Bangladesh. We handle and store the personal information you provide while using our website with the utmost care. This Privacy Policy ("Policy") explains what types of information wunbd collects, how that information is used, and how you can maintain control over your information.

This Policy applies to the website https://wunbd.cam and all related services. By accessing or registering on this site, you are considered to have given your consent to this Privacy Policy.

Definitions

The following terms used in this Policy have the meanings set out below:

• "We", "Our", "wunbd" — refers to the organization that operates this website and platform.
• "You", "User" — any person who has registered on or uses this site.
• "Personal Information" — any information from which you can be identified, directly or indirectly.
• "Processing" — any operation involving personal information, including collection, storage, modification, use, or deletion.
• "Third Party" — any person or organization other than wunbd and the user.

wunbd may collect various types of information from you. The purpose of this collection is to provide you with the best possible service, ensure the security of your account, and comply with applicable laws and regulations.

Registration Information

When you create an account on wunbd, we collect the following information:

• Full name (as shown on your national identity card)
• Date of birth (for age verification — our services are for users aged 21 and over only)
• Email address
• Mobile number
• Username and password (stored in encrypted form)
• Residential address

Identity Verification Information

In the interest of operating a secure platform and as part of the KYC (Know Your Customer) process, we may additionally collect:

• National Identity Card (NID) or passport copy
• Proof of residence (utility bill or bank statement)
• Proof of payment method (bKash, Nagad, or Rocket account details)
• Selfie or video verification (if required)

Financial Transaction Information

To process your deposits and withdrawals, we collect:

• Payment method details (bKash, Nagad, Rocket mobile number)
• Transaction amount and date
• Transaction ID
• Deposit and withdrawal history

Automatically Collected Information

When you use our site, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Session duration and page visit patterns
• Information collected through cookies and similar tracking technologies

wunbd uses the information collected from you for the following legitimate purposes. We process only the amount of information necessary to fulfill each purpose.

Account Management and Service Delivery

• Creating, verifying, and managing your account
• Providing gaming services and betting features
• Processing deposits and withdrawals (৳200 minimum deposit; ৳500 minimum withdrawal)
• Managing bonuses and promotional offers
• Ensuring VIP program benefits

Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Preventing financial fraud and money laundering
• Verifying your identity (KYC process)
• Verifying user age (confirming 21 and over)

Customer Support and Communication

• Providing 24/7 support via live chat
• Sending important account information by email
• Sending transaction confirmation messages
• Assisting with technical issue resolution

Fulfilling Legal Obligations

• Complying with applicable laws and regulatory requirements
• Retaining necessary information for audits and investigations
• Maintaining financial reports and records

Service Improvement

• Analyzing and improving user experience
• Planning new games and services
• Identifying and resolving technical issues
• Providing personalized recommendations

Cookies are small text files stored in your browser. wunbd uses different types of cookies to make your site visits more convenient and secure.

Strictly Necessary Cookies

These cookies are essential for the basic functioning of the site. Without them, login, secure transactions, and session management are not possible. These cookies cannot be disabled.

Functional Cookies

These cookies remember your preferences — such as language settings or session information — so you do not have to re-enter details each time.

Analytical Cookies

These cookies collect statistics on site usage. This information is gathered anonymously and is used to improve site performance.

Cookie Controls

You can disable non-essential cookies through your browser settings. However, please be aware that disabling necessary cookies may prevent key site features from working.

wunbd never sells your personal information. We believe your privacy is a fundamental right. However, sharing information may be necessary in certain circumstances.

With Service Providers

We share limited information with trusted third-party service providers who work on our behalf — such as payment processors (bKash, Nagad, Rocket), technology providers, and security services. These providers may use the information only for the purpose of delivering the specified service and are required to comply with our strict privacy standards.

Legal Obligations

We may disclose information to relevant authorities in the following circumstances:

• To comply with a court order or legal notice
• In response to a government investigation or law enforcement request
• To comply with anti-money laundering laws
• To investigate fraud or criminal activity

Corporate Changes

In the event of a company merger, acquisition, or restructuring, your information may be transferred to the new entity. In such cases, we will notify you in advance and the standards of this Policy will remain in place.

What We Never Do

• We do not sell your information to third parties
• We do not use information for unauthorized marketing purposes
• We do not disclose sensitive information without your consent
• We do not transfer personal information to advertisers

wunbd takes the highest industry-standard technical and organizational security measures to keep your personal information safe.

Technical Security Measures

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Encrypted Storage: Stored personal information is kept in encrypted form.
• Firewall: An advanced firewall system prevents unauthorized access.
• Regular Security Audits: Regular security reviews conducted by third-party specialists.
• Two-Factor Authentication (2FA): An optional additional layer of protection for login security.

Data Retention Period

We retain your information only for as long as necessary. The general guidelines are:

• Active account information: full information retained for as long as the account remains active.
• Closed account information: retained for a specified period in accordance with legal obligations.
• Financial transaction records: retained for the period required under applicable financial regulations.
• Backup data after deletion: permanently deleted within a maximum of 30 days.

wunbd believes you should have full control over your own information. We provide you with the following rights:

Right to Access Information

You can ask at any time what information we hold about you. Write to [email protected] and we will provide a complete copy of your information within 30 days.

Right to Correct Information

If any of your information is incorrect, you can request a correction. Information can be updated through your account settings or by contacting our support team.

Right to Delete Information

You can close your account and request deletion of your personal information. However, certain information required to meet legal obligations may be retained for a specified period.

Right to Object to Processing

You can object to the processing of your information for specific purposes, particularly for marketing communications. Processing that is necessary for the core operation of the service will remain essential.

Right to Data Portability

You can request an export of your account history and information in a common format.

How to Exercise Your Rights

To exercise any of the above rights, contact our support team:

• Live Chat: Talk directly in Bangla 24/7
• Email: [email protected] (typically replied to within 2-3 business days)

We may verify your identity to confirm who is making the request. This is necessary to ensure the security of your account.

wunbd strictly does not collect or process personal information of anyone under the age of 21. Our platform is for those aged 21 and above only.

We have age verification in place during the registration process. If we learn that a minor has created an account, we will immediately close that account and permanently delete all associated information.

wunbd may update this privacy policy from time to time. Changes may be due to improvements to our service, new legal obligations, or technological changes.

Notice of Changes

For any significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Send a notification to your registered email
• May display a temporary notice on the site

Continuing to use the site after any changes will be considered as your acceptance of the new policy. We therefore recommend visiting this page regularly.

If you object to any change, you have the right to close your account. In that case, please contact our support team.

If you have any questions, concerns, or requests about this privacy policy, we are always ready to help. Our privacy team can be reached in the following ways:

• Live Chat: Talk to us directly in Bangla via live chat on the site 24/7 — this is the fastest way to get a response.
• Email: [email protected] — privacy-related requests are generally processed within 2 business days.

Requests to delete, access, or correct information are best sent by email so there is a written record. We treat your requests with the highest priority.